Enterprise hits and misses – the US and UK get an AI responsibility wake-up call, SAP goes CX shopping, and Tibco and VMware modernize

Lead story – US and UK governments are ‘AI ready’ – but are not being responsible by Derek du Preez

MyPOV: Derek gives the diginomica/gov angle to a problematic report: the fifth annual Government AI Readiness Index. While the US and UK score well on AI readiness, that isn’t the whole story.

Why do the US and UK get rough marks on the “AI responsibility” rating, included for the first time in this year’s index? Several factors, explains Derek, including the presence of big tech giants with spotty AI ethics track records, and social inequality issues. Hey, there’s a bright side – at least they didn’t come in last. Derek:

Coming in at the bottom of the [AI responsibility] rankings are Russia and China, which both have developed a reputation for mass surveillance and restrictions on internet freedoms.

While such criteria are inherently subjective, I agree with Derek: some attempt to reckon with AI responsibility, rather than just AI sophistication, is called for.

Diginomica picks – my top stories on diginomica this week

Sometimes a cold shower is needed to face the heat properly. Uncle Den has an cold towel in the tuckus icy splash for us, via The coming cash crunch – can technology help?

Some firms I’ve spoken with are bracing themselves for a full 20 percent fallout as some customers simply hit a brick wall.

Can creative/tech-enabled approaches to financing keep us from hitting an economic wall, as government stimulus packages phase out? If so, we better get crackin’. More picks:

Vendor analysis, diginomica style. Here’s my three top choices from our vendor coverage:

diginomica on Oracle Live 2020 – Oracle’s cloud applications event was a nice change from the ridonkulous page view festival frenzy of TikTok headlines, with the blurring of the public/private cloud lines emerging as a hot issue, as well as “cloud hairballs.”

A few more vendor picks, without the quotables:

Jon’s grab bag – Jerry gets giddy over a conversational AI startup in: Who needs Siri for the Enterprise?  Everybody, says iGenius CEO about his ‘virtual advisor’. I’d argue the real bugaboo here is enterprise search, however. Solve that first – then you can put text or voice query on top of it. “Use metadata” to power your queries? Sure, if the metadata exists. Looks like I’m an AI grouch again…

Finally, my art-of-virtual-event series had a glaring/missing piece. That’s now been corrected, via Virtual event honesty – an interactive virtual event won’t work unless we solve the participation paradox.”To pull off a better live event, we need to change event culture – on both sides. There is a better result – but both sides have to earn it.”

Best of the rest – my top seven picks from the enterprise web

Waiter suggesting a bottle of wine to a customer


So You don’t own your Kindle books, Amazon reminds customer. Remember that “Buy now with 1-click” button? Well, keep in mind your Kindle collection is more of a long term lease.

Google’s admins of cultural indoctrination HR managers reminded employees: Google Asks Workers Who Went Abroad for Covid to Return. Alphabet’s CFO recently said, paraphrase, “Employees working together in person is key to controlling their IP fostering innovation.” (The snarky strikethrough is obviously my loving addition).

Google isn’t the only company aspiring for HR innovation:

Meanwhile, Subway’s healthy eating pretensions have been sufficiently exposed by now, right? If not, get this:

See you next time…

If you find an #ensw piece that qualifies for hits and misses – in a good or bad way – let me know in the comments as Clive (almost) always does. Most Enterprise hits and misses articles are selected from my curated @jonerpnewsfeed. ‘myPOV’ is borrowed with reluctant permission from the ubiquitous Ray Wang.

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