This week, JB Hi-Fi began sending out texts to customers who had pre-ordered PS5 and Xbox Series X and Series S consoles. There’s been backlash for a number of reasons, including the revelation that gift cards won’t be an acceptable form of payment.
Other frustrations have included some customers being bumped from launch day delivery due to the sheer volume of orders. There has also been some confusion around when some customers will receive their consoles. However, this has been an issue across a number of online retailers.
The first round of texts from JB Hi-Fi went out on October 5, which was a public holiday in New South Wales.
“Your spot in the queue for your PS5 Console pre-order is confirmed! We’ll SMS you soon with a link to pay your remaining console balance. Pay by Mastercard, Visa or PayPal. Gift Cards not accepted. More info: https://jbhifi.com.au/2020consoles,” one of