How this Aussie gift store pivoted successfully during coronavirus

He was in his mid-twenties when he got back into helping his dad, who is now retired (and very proud). The Tourgelis family must have retail in their DNA – Chris’s sister Irene is store manager. He is now Group CEO, but his email signature reads “gift guru” and he still works on the floor at least every Saturday, greeting locals and trying to guess what they might be popping in to buy. His face is a familiar fixture for anyone who lives in the area – or, in fact, anyone who might be in the market for a cheeky birthday card pun, a decadent hand cream or a wind-up toy poo emoji.  

Almost immediately after taking over the business, Chris launched an online store. That was back in 1998 when e-commerce was still quite novel and he did almost everything himself, including the photography. The bricks-and-mortar store has always

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