Beauty salons admit to unfair practices after customer complaints

SINGAPORE: Three beauty salons have admitted to committing unfair practices after customer complaints were lodged against them.

The Consumers Association of Singapore (CASE) on Tuesday (Oct 6) said it has signed voluntary compliance agreements with three salons: Organic Salon, Spacio TCM Wellness and the Four Seasons Beauty Salon. 

Such agreements are voluntary documents signed by businesses that admit to committing unfair practices under the Consumer Protection (Fair Trading) Act.

Under the terms of the agreement, the three salons have “committed to cease their unfair practices”, and have agreed to offer a five-day cooling off period for consumers to cancel their contracts, said CASE. The salons will also compensate affected customers.

Another beauty company, Natural Beauty Resources, was referred to the Competition and Consumer Commission of Singapore for investigation after failing to sign a voluntary compliance agreement with CASE.

The association said consumers complained that the salons had made 

Read More Read more