shopping

Enterprise hits and misses – the US and UK get an AI responsibility wake-up call, SAP goes CX shopping, and Tibco and VMware modernize

Lead story – US and UK governments are ‘AI ready’ – but are not being responsible by Derek du Preez

MyPOV: Derek gives the diginomica/gov angle to a problematic report: the fifth annual Government AI Readiness Index. While the US and UK score well on AI readiness, that isn’t the whole story.

Why do the US and UK get rough marks on the “AI responsibility” rating, included for the first time in this year’s index? Several factors, explains Derek, including the presence of big tech giants with spotty AI ethics track records, and social inequality issues. Hey, there’s a bright side – at least they didn’t come in last. Derek:

Coming in at the bottom of the [AI responsibility] rankings are Russia and China, which both have developed a reputation for mass surveillance and restrictions on internet freedoms.

While such criteria are inherently subjective, I agree with Derek: some

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fashion

H&M closing 250 sites in 2021 as virus, online sap sales

Swedish fast-fashion retailer H&M will shed 250 stores worldwide in 2021 on pandemic pressures and a customer base turning increasingly to online shopping.

The store closures are a fraction of the chain’s 5,000 locations as the retailer pivots to digital from brick-and-mortar sites to cater to stay-home shoppers, H&M officials said in a statement Thursday announcing the planned moves.

H&M said customers’ moves to online “have been accelerated by COVID-19,” forcing the chain to speed up its store consolidation plans. Meantime, about 3% of the chain’s stores remain closed while a large number are still under local restrictions on store openings or are on limited opening hours.

“More and more customers started shopping online during the pandemic and they are making it clear that they value a convenient and inspiring experience in which stores and online interact and strengthen each other,” CEO Helena Helmersson said in the statement.

H&M’s Northern

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