JB Hi-Fi has backflipped on its stance to not accept gift cards on PS5 and Xbox Series X pre-orders. But it’s still complicated.
Originally no gift cards were allowed
On Monday JB Hi-Fi began sending out text messages to customers who had pre-ordered the next gen consoles. This included a note about how gift cards would not be accepted as a form of payment on the remainder of the pre-orders.
“Your spot in the queue for your PS5 Console pre-order is confirmed! We’ll SMS you soon with a link to pay your remaining console balance. Pay by Mastercard, Visa or PayPal. Gift Cards not accepted. More info: https://jbhifi.com.au/2020consoles,” one of the texts read.
This resulted in backlash from customers on social media, claiming the restrictions weren’t disclosed when they originally pre-ordered the consoles. The original pre-order pages for the consoles didn’t mention these restrictions once pre-orders had been closed.