UKG survey reveals the evolving retail trends keeping the shopper and employee experience alive amid the pandemic as 91% of retailers are confident stores will be open Black Friday
Examining the significant impact of the COVID-19 pandemic on safety and staffing practices in the retail sector, a survey of retail leaders1 by UKG (Ultimate Kronos Group) finds U.S. stores are approaching the holiday shopping season with optimism despite risks posed by perpetual understaffing and a lack of contingency planning that threaten to disrupt business and intensify holiday stress for employees and shoppers.
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“Retailers Rethink Holiday Season Strategy: Store safety, staffing, and shopping trends in the COVID-19 era,” an in-depth study by UKG, examines survey responses from 302 U.S. retailers, more than half of which operate 100+ physical stores (61%) and employ more than 5,000 employees (55%), to reveal